FAQs

1.How can i contact Sportify Central?

You can email us at shop.sportifycentral@gmail.com where our customer service team will be happy to help you with whatever you need!

2.Do you ship worldwide?

Yes.

3.Where do you ship from?

We ship from Germany.

4.Can i change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

 

5.What payment method do you accept? 

We accept a variety of payment methods, including major credit cards, debit cards, and secure online payment platforms. Feel free to choose the option that suits you best during the checkout process.

6.When will my order be processed?

 

7.How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

8.What if I don't receive my order? 

If you don't receive you order within 30 days after shipping, you are eligible for a
full refund.

9.Will I be charged with customs and taxes? 

The prices displayed on our site are tax-free in Euros, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country, and any additional customs fees incurred are the responsibility of the customer.

10.How do i return a item?

11. Can I track my order?

Absolutely! Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to track your package and stay updated on its delivery status.

 

12. Are there any ongoing promotions or discounts?

Stay tuned for exciting promotions and discounts! Follow us on social media and subscribe to our newsletter to be the first to know about special offers, sales, and new product launches.

 

13. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within [X] days of receiving it. Please check our Returns and Exchanges policy for detailed information on the process.

14. Are the products on Sportify Central genuine and of high quality?

Absolutely! We source our products from reputable brands and ensure that each item meets our standards for quality and performance. Sportify Central is committed to delivering genuine and premium sports and fitness gear.